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Privacy Policy
This Privacy Policy explains how Koala Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is written for players in Australia and is intended to provide clear, general information about privacy practices. By using the website, players acknowledge that information may be handled as described below, subject to any rights and protections that apply under Australian law.
Koala Casino operates under a Curaçao gaming licence and a Comoros AOFA licence (reference ALSI-202508036-FI1), with SSL encryption and a mandatory 1× deposit wager before any withdrawal is processed.
Information we may collect
Koala Casino may collect information that players provide directly, information created through use of the website and information received from service providers or other lawful sources. The information collected depends on the services used, the account activity involved and the checks that may be required before or during play.
Account and contact details
When a player creates or uses an account, the site may handle details such as a name, date of birth, residential information, username, account login details and contact details. Players may also provide information when they contact customer support, submit a request, respond to a message or take part in an account-related process.
Identity and verification information
For age, identity, safer gambling, anti-fraud or compliance checks, the site may request verification information and documents. These may include identity documents, information confirming a player’s details and other information needed to assess whether an account or transaction can be safely processed. Players should only provide documents through the relevant secure process and should avoid sending sensitive information through an unsecured channel.
Payment and transaction records
The site may handle records about deposits, withdrawals, wagers, account balances, bonuses or other account transactions. Payment details may be processed by payment providers. Koala Casino may receive information needed to confirm a payment or transaction, but the way a particular payment method handles card or banking information is also governed by that provider’s own privacy terms.
Device, usage and cookie information
When players visit the website, technical information may be collected, including an IP address, browser type, operating system, device identifiers, language settings, pages visited, approximate location information and dates or times of activity. The site may also use cookies and similar technologies to remember preferences, support account functions, understand website use and help protect the service.
How information may be used
Information is handled for purposes connected with providing and managing casino services. The amount and type of information used will depend on the player’s relationship with the website, the features accessed and the checks required for a particular activity.
- Creating, operating and maintaining a player account.
- Processing deposits, withdrawals and other account transactions.
- Providing games, website features, account notices and customer support.
- Confirming a player’s identity, age and eligibility to use the service.
- Carrying out anti-fraud, security, risk and responsible gambling checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Keeping the website secure, reliable and suitable for different devices.
- Understanding website use and improving services, features and communications.
- Sending service messages, security alerts and other information needed to administer an account.
- Sending marketing communications where permitted and where the player has chosen to receive them.
- Meeting legal, regulatory, accounting, tax, dispute-resolution and other compliance obligations.
- Establishing, exercising or defending legal rights and responding to lawful requests.
Koala Casino may combine information from different interactions when this is reasonably necessary for account management, security, verification, support or compliance. Information may also be shared with carefully selected service providers that help operate the website, process payments, complete verification, provide technical services, deliver communications, monitor security or perform other functions on behalf of the service. These providers should only use information for relevant services or as otherwise permitted.
Information may be disclosed where required or permitted by law, including to appropriate authorities, professional advisers, payment providers, fraud-prevention services or parties involved in a legal or business process. Any disclosure is intended to be limited to what is reasonably needed for the relevant purpose.
Cookies, storage and information security
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on a device when a player visits a website. Some are necessary for login, navigation, security and basic account functions. Others may help remember preferences, measure website performance or understand how visitors use the service. Cookies may be session-based and expire when a browser is closed, or remain for longer to remember selected settings.
Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect login, account features or the way parts of the website operate. Browser settings may also provide information about cookies already stored on a device and allow players to remove them.
Security and storage
Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure systems, monitoring, authentication processes and staff or provider procedures. No website, internet connection or electronic storage method can be guaranteed to be completely secure, so players should use strong, unique account credentials and keep them confidential.
Information may be stored or processed by Koala Casino and its service providers in Australia or in other locations, depending on the systems and services used to operate the website. Where information is handled across borders, reasonable steps may be taken to support its protection and lawful handling.
How long information is kept
Information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, record keeping or other legitimate business needs. Some records must be kept for a period required by law even after a player closes an account. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Player privacy rights and contact
Depending on the circumstances and the law that applies, players may have rights concerning their personal information. These rights can include asking what information is held, requesting access to that information, seeking correction of information that is inaccurate or incomplete, asking for deletion where permitted, and objecting to or restricting certain uses. A request may need to be verified before information is disclosed or changed, particularly where the request concerns account security or sensitive documents.
How to exercise your data rights
To request access to your data, ask for correction, request deletion, or withdraw consent to marketing, contact support@koalacasino.top. Please explain the request clearly and include enough information to help identify the relevant account or interaction. Do not include unnecessary payment details, passwords or complete identity documents in an initial email. The support team may ask for reasonable information to confirm identity and protect the account.
A request to delete information may not apply to every record. For example, information may need to be retained where it is required for legal obligations, security, fraud prevention, dispute resolution, accounting or another permitted purpose. Closing an account or withdrawing marketing consent does not necessarily remove records that must lawfully be retained.
Players can withdraw consent to marketing at any time by contacting support@koalacasino.top. Where an unsubscribe option is included in a marketing message, it may also be used. Stopping marketing messages will not normally stop essential service communications, such as account, security, transaction or policy notices.
Updates to this policy
This Privacy Policy may be updated when services, technology, legal requirements or privacy practices change. The updated version will apply from the date it is made available on the website, unless a different date is stated. Players should review this page periodically to stay informed about how information may be handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights that cannot be excluded.