3-Step Welcome Bonus
Up to NZ$1,000 + 125 Spins
Use codes KOALA100, KOALA50, KOALA75
Contact Koala Casino
Need help with Koala Casino? Contact our support team at support@koalacasino.top. We aim to provide clear, helpful assistance with account questions, payments, website issues and responsible gambling matters.
Koala Casino operates under a Curaçao gaming licence and a Comoros AOFA licence (reference ALSI-202508036-FI1), with SSL encryption and a mandatory 1× deposit wager before any withdrawal is processed.
How to get in touch
For assistance, send an email to support@koalacasino.top. Please use the email address linked to your account where possible, as this can help us locate your details and respond more efficiently. Do not include your password, full payment card number or other sensitive security information in your message.
To help us understand and resolve your request faster, include your account email address or username, a short description of the issue and any relevant screenshots. Screenshots should not show passwords, complete card details or other information that should remain private.
- Account access, profile or verification questions
- Deposit and withdrawal enquiries
- Questions about bonus terms or wagering requirements
- Technical problems with the website or games
- Responsible gambling requests, including help with account controls or taking a break
What to expect
Please send one clear message for each issue and reply to the same email thread if we ask for further information. Support responses are usually provided within 24 hours, although more complex account, verification or payment matters may require additional review. Response times can also vary during busy periods.
For your protection, we may need to confirm account details before discussing personal information or making changes. We will never need your password. If your request relates to responsible gambling, please say so clearly in your message so it can be handled appropriately.