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Responsible Gaming
Koala Casino is committed to promoting safer gambling and helping players make informed decisions. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider whether gambling is suitable for you, set clear limits and only use money you can afford to lose.
Koala Casino operates under a Curaçao gaming licence and a Comoros AOFA licence (reference ALSI-202508036-FI1), with SSL encryption and a mandatory 1× deposit wager before any withdrawal is processed.
Gamble for entertainment, not income
Gambling outcomes are determined by chance, and there is no guaranteed strategy for winning. A win is never certain, and previous results do not predict future results. Every bet carries a risk of loss. You should never gamble with money needed for rent, bills, food, savings, debt repayments or other essential commitments.
Set a gambling budget before you begin and regard that budget as the cost of entertainment. Once the budget has been used, stop playing. Do not increase your stake because you have lost, and do not continue playing to try to recover losses. Chasing losses can lead to larger losses and may make it harder to stay in control.
- Only gamble with money you can comfortably afford to lose.
- Decide how much time and money you will spend before playing.
- Keep gambling separate from everyday spending and essential bills.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Never borrow money, use credit intended for necessities or sell possessions to fund gambling.
- Accept that losses are part of gambling and cannot be recovered by continuing to play.
It can also help to keep a record of deposits, wagers, wins and losses. A clear record may give you a more realistic view of your gambling activity and help you identify when your play is increasing. Consider discussing your limits with someone you trust so that you have additional support in maintaining them.
Safer gambling tools and account controls
Account controls can help you manage your gambling. Depending on the features available to you, you may be able to set deposit, wagering or loss limits, apply session reminders, take a short break or request account closure. Limits should be chosen before you start playing and should reflect an amount you can genuinely afford to lose.
A limit is a planning tool, not a guarantee that gambling is risk-free. If you are regularly reaching a limit, changing it to allow more gambling or feeling frustrated by the restriction, stop and consider taking a longer break. You can review the available controls through your account or contact the appropriate support channel provided on the website.
Taking a break or closing your account
If gambling is no longer enjoyable, you feel unable to control your play or you simply want time away, you can request a temporary break or account closure. A break may provide space to review your habits and consider whether gambling remains appropriate for you. Account closure is a stronger step where you do not wish to continue using the service.
When requesting a break or closure, explain that you want the restriction to apply to gambling activity. Do not open another account or use another person’s account while a restriction is in place. If you are concerned that you may try to bypass your own decision, ask a trusted person for support and seek professional advice.
- Choose a limit or break before gambling, rather than after a loss.
- Use the account tools available to monitor your activity.
- Do not ask for a limit to be removed simply because you want to continue playing.
- Request account closure if a temporary break is not enough.
- Seek independent support if you are finding it difficult to follow your plan.
Recognising when gambling may be a problem
Problem gambling can affect people in different ways. It is not defined only by the amount of money lost. Gambling may be becoming harmful when it affects your mood, relationships, work, study, health or financial security. You do not need to wait for a crisis before asking for help.
Consider taking a break and speaking with a qualified support service if you recognise any of the following signs:
- You spend more time or money gambling than you planned.
- You think about gambling frequently or feel restless when you try to stop.
- You chase losses or gamble with money set aside for necessities.
- You hide or minimise your gambling from family, friends or other people.
- You borrow money, use credit or sell belongings to continue gambling.
- You feel anxious, guilty, angry or low because of your gambling.
- Gambling causes conflict with a partner, family member, friend, employer or colleague.
- You miss work, study, appointments or other responsibilities because of gambling.
- You have tried to stop or cut back but have not been able to do so.
- You gamble to escape stress, loneliness, sadness or other difficult feelings.
A trusted friend or family member may notice changes before you do. If someone raises a concern, try to listen without becoming defensive. Talking openly can make it easier to review your gambling and decide what action to take. You can also seek confidential advice directly, even if you are unsure whether your gambling is a problem.
Support is available
In Australia, free or low-cost gambling support may be available through specialist counselling services, community health providers and state or territory support programs. These services can help with practical planning, emotional support, financial concerns and conversations with family. Search for a recognised Australian gambling support service in your state or territory, or speak with your doctor or another qualified health professional.
If gambling has contributed to immediate financial difficulty, consider speaking with a financial counsellor. If you feel unsafe, have thoughts of self-harm or believe you may harm someone else, stop gambling and seek urgent assistance through local emergency services or a crisis support service. Your immediate safety is more important than any gambling account or financial loss.
Our commitment to safer play
Koala Casino aims to provide clear information so players can make informed choices. We expect players to provide accurate information, use only their own account and comply with applicable age and identity requirements. Gambling is not suitable for people under the legal gambling age, and adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices.
We may use account information and activity indicators to support safer gambling measures, where permitted by applicable requirements. This may include identifying unusual patterns, providing responsible gambling information, applying account restrictions or asking questions about a player’s circumstances. These measures are intended to support player safety and may not identify every gambling concern.
Responsible gambling is a shared responsibility. We provide tools and information, but you remain responsible for deciding whether to gamble and how much time or money to spend. If the available tools are not enough, stop playing and request a break or account closure. Do not rely on winnings, promotional material or the hope of a future win when deciding whether you can afford to gamble.
For questions about safer gambling tools, account restrictions or how to request a break, use the support options available through the Koala Casino website. This page provides general information and is not a substitute for professional medical, financial or legal advice. Terms, conditions and applicable requirements may also apply to account controls and account closure.
