Cookies Policy | Koala Casino

About this Cookies Policy

Koala Casino uses cookies and related technologies to help operate, secure and improve its website. This policy applies to visitors and account holders who access our online services using a computer, mobile phone, tablet or another internet-enabled device. It is intended to provide clear, general information about how these technologies may be used.

A cookie is a small text file that a website may place on your device when you visit. It can allow the website to recognise your browser or device during a visit or on a later visit. Cookies may remember selected settings, help pages load correctly, support security controls and provide information about how the website is used.

Some cookies are set by Koala Casino and some may be set by carefully selected service providers that support website hosting, analytics, security, payments, customer support, advertising or other online functions. These third parties may process information in accordance with their own privacy notices and the arrangements that apply to their services.

The use of cookies does not necessarily identify you by name. However, cookie information may be linked with account, device or usage information where this is necessary for a lawful and permitted purpose. Our handling of personal information is explained in more detail in our Privacy Policy.

Types of cookies we may use

Strictly necessary cookies

These cookies are required for core website functions. They may support account sign-in, session management, navigation, fraud prevention, security checks, responsible access controls and the operation of pages or services you request. Without these cookies, parts of the website may not work properly. Because they are necessary for essential functionality, they may not be available for full opt-out through the website cookie banner.

Functional cookies

Functional cookies help remember choices and preferences, such as language, region, display settings or other options selected during a visit. They can make the website easier to use and reduce the need to repeat the same selections. If you reject these cookies, some preferences may not be retained and certain features may operate in a more limited way.

Analytics and performance cookies

Analytics cookies may provide information about how visitors use the website, including which pages are visited, how users move through the site and whether pages or functions appear to work as expected. This information can help Koala Casino understand performance, identify technical issues and improve content and usability. Where possible, analytics information is used in an aggregated or otherwise appropriately managed form.

Security and compliance cookies

Security-related technologies may help detect unusual activity, prevent misuse, protect accounts, reduce fraud and support compliance processes. These technologies may collect information about a device, browser, connection, interaction or activity pattern. They are used to help protect players, the website and the integrity of online services.

Advertising and preference cookies

Where permitted and relevant, advertising or preference technologies may be used to understand interests, measure the effectiveness of communications or present information that is more relevant to a visitor. These technologies may be provided by third parties. Their use may depend on your consent, browser settings and the choices made through the website’s cookie controls.

How cookies are used

Cookies and similar technologies may be used for a range of operational and informational purposes. These purposes can include keeping you signed in during a session, remembering items or settings, supporting secure transactions, maintaining the stability of the website and helping us understand how services are accessed.

To provide requested website features and maintain a reliable browsing session.
To remember preferences and settings that make the website more convenient to use.
To help verify account activity and protect against unauthorised access, automated misuse and fraud.
To monitor website performance, diagnose faults and improve navigation, content and functionality.
To understand general usage patterns and assess the effectiveness of website communications.
To support responsible gambling information, account controls and other compliance-related functions where applicable.
To maintain records of cookie choices and other preferences where this is required for administration or compliance.
To help third-party services perform functions on our behalf, subject to applicable privacy and security requirements.

Cookies may be session-based or persistent. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until they are deleted. The duration of a cookie can vary according to its purpose, the service that sets it and your browser or device settings.

We may also use technologies similar to cookies, including pixels, tags, software development kits, local storage and device identifiers. These technologies may perform comparable functions, such as recognising a browser, measuring activity or supporting security. References to cookies in this policy include these similar technologies where appropriate.

A website may contain links to external websites or services. Those websites may use their own cookies and tracking technologies. Koala Casino does not control the cookie practices of independent third parties, so you should review their privacy and cookie information before using those services.

Managing your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. This tool may allow you to accept optional cookies, reject optional cookies or choose categories of cookies. Your choices may be saved for future visits. If you change your mind, you may be able to reopen the preference tool through the website or use your browser controls.

You can usually manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a warning before a cookie is stored. Instructions differ between browsers and devices, so consult the relevant browser help information for current guidance.

Open your browser’s privacy, security or site settings.
Review the available cookie and tracking controls.
Choose whether to allow, restrict or delete cookies.
Apply the settings and revisit the website if required.
Repeat the process on other browsers or devices that you use.

Disabling or deleting cookies may affect your experience. You may need to enter information again, lose saved preferences or encounter features that do not operate as intended. Blocking necessary cookies may prevent account functions, security processes or other essential parts of the website from working. For this reason, some cookies cannot be disabled through ordinary preference controls.

Cookie settings may not apply equally across different browsers, devices or profiles. You should check the settings for each device and browser used to access Koala Casino. Clearing cookies may also remove your saved cookie preferences, which means you may be asked to make a selection again.

Privacy, updates and enquiries

Cookie information may include an online identifier, device information, browser information, approximate location derived from technical data, pages viewed, dates and times of access, and information about interactions with the website. The information collected depends on the technology used and the settings you select. We handle information in accordance with applicable Australian privacy requirements and our Privacy Policy.

Where consent is required for optional cookies or similar technologies, we will seek consent through the available website controls. You may withdraw or change consent using those controls, where available. Withdrawing consent does not affect processing that occurred before the change, and it may not remove information already collected where retention is required for lawful, security, compliance or operational reasons.

We may update this Cookies Policy from time to time to reflect changes in technology, website features, legal requirements, service providers or our information practices. The updated version will be made available on the website and will apply from the date shown or from the date it is published, as appropriate. You should review this page periodically for the latest information.

If you have a question about cookies, privacy or your available choices, please use the contact or support options made available on the Koala Casino website. Do not include unnecessary sensitive information in an enquiry. Requests concerning personal information may be handled in accordance with our Privacy Policy and applicable verification requirements.

By continuing to use the website after reviewing the available cookie information and controls, you acknowledge that cookies may be used as described in this policy, subject to the choices and permissions that apply to you.