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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Koala Casino. Please read them carefully before creating an account, depositing funds or participating in any available gambling service. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.
Koala Casino operates under a Curaçao gaming licence and a Comoros AOFA licence (reference ALSI-202508036-FI1), with SSL encryption and a mandatory 1× deposit wager before any withdrawal is processed.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Koala Casino. They apply to the website, mobile or other digital services, games, account features, payment facilities, promotions and related content made available through the service. Additional rules may apply to particular games, promotions or features. Where additional rules apply, they will be shown before or during your participation and should be read together with these terms.
You must use Koala Casino only for lawful purposes and in accordance with these terms. The operator may update, replace or amend these terms from time to time. Changes may be displayed on the website or otherwise made available to you. Your continued use of the service after an update means that you accept the revised terms. You should review this page regularly so that you remain familiar with the current requirements.
Eligibility and account requirements
You must be legally entitled to use online gambling services in your location and must meet any applicable minimum age requirement. You are responsible for checking that online gambling is lawful where you are located. Koala Casino may refuse access where it is not satisfied that a person is eligible to use the service.
An account may be required to access some or all services. Information supplied during registration must be accurate, complete and kept up to date. You must not create an account for another person, allow another person to use your account, or maintain more than one account where this is not permitted. You are responsible for keeping login details confidential and for activity carried out through your account. If you believe that your account details have been compromised, you should stop using the account and notify the operator through the available support channel.
- You must not use false, misleading or stolen information.
- You must not permit a person who is underage or otherwise ineligible to access your account.
- You must not use the service on behalf of another person or for an undisclosed third party.
- You must cooperate with reasonable identity, age and source-of-funds checks.
- You must comply with applicable laws, regulations and account restrictions.
2. Verification, account security and prohibited conduct
The operator may request documents or information to verify your identity, age, address, payment method or other account details. Verification may be required before deposits, withdrawals, winnings or continued access are processed. You must provide information that is genuine, current and readable. The operator may pause an account, restrict transactions or withhold access to particular services while checks are completed, where permitted by law.
You must not interfere with the website or attempt to bypass security, technical controls, geographical restrictions, account limits or responsible gambling tools. You must not use bots, automated software, scraping tools, malware, fraudulent payment methods or any other unfair technical or deceptive method. You must not manipulate a game, exploit an error, reverse a transaction improperly or take part in collusion, money laundering or other unlawful activity.
If the operator identifies suspected fraud, abuse, unlawful conduct, a breach of these terms or a problem with the information provided, it may investigate and take action. Actions may include refusing a transaction, cancelling a wager, limiting an account, suspending access, closing an account or referring the matter to an appropriate authority. Any action will be taken in accordance with applicable law and relevant obligations.
Website availability and content
The website is provided for personal use and may be changed, suspended or withdrawn in whole or in part. Maintenance, technical faults, network issues, third-party failures or events outside reasonable control may affect availability. The operator does not promise that the service will always be uninterrupted, error-free or available on every device.
You must use suitable equipment, software and internet access at your own cost. Website content is provided for general information and may contain errors or become outdated. If an obvious error affects a game, display, price, result or account balance, the operator may correct the error and take reasonable steps to put affected accounts in the position they would have been in without the error, subject to applicable law.
3. Wagers, payments and account balances
A wager or other gaming transaction is accepted only when it has been recorded by the operator's systems. A request to participate is not necessarily an accepted wager. You should check your account history and transaction records. If a transaction appears incorrect, you should raise it promptly through the available support channel and provide enough information for it to be reviewed.
You may use only payment methods that are available through the website and that you are authorised to use. Payments must be made from an account or method held in your name unless an expressly permitted alternative is stated. The operator may reject or reverse a payment where a method is unauthorised, unavailable, fraudulent, restricted or inconsistent with verification requirements.
Deposited funds should be used only for lawful gambling activity and must not be used to support fraud, money laundering or the transfer of funds between people. The operator may apply transaction checks and may request further information before processing a withdrawal. Withdrawal methods, minimums, processing steps and any applicable fees or limits will be explained through the relevant account or payment information.
You are responsible for reviewing your balance and transaction history. Account balances are not a bank account and do not ordinarily earn interest. You must not treat an unsettled balance as money that has already been withdrawn. If a balance is credited incorrectly, the operator may correct the entry. If you have already used funds credited in error, the amount may remain payable to the operator, subject to applicable law.
Game results and records
Game outcomes are determined by the relevant game rules and systems. Records held by the operator's systems will generally be used to determine the status of a wager, account transaction or result, unless there is clear evidence of an error. You should not continue playing if you notice a technical problem, incorrect result or unexplained account change. Contact support as soon as possible so the matter can be investigated.
4. Promotions, responsible gambling and privacy
Promotions, offers and bonuses may be subject to separate promotional terms. Those terms will explain eligibility, participation requirements, expiry conditions, qualifying activity, restrictions and any applicable wagering or withdrawal rules. You should read the full offer terms before participating. A promotion may be changed, withdrawn or limited where permitted by law, including where misuse, technical error or suspected abuse is identified.
Koala Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or recover losses. You should set personal limits, take breaks and only gamble with money you can afford to lose. Never gamble while under the influence of alcohol or other substances, and do not borrow money or use essential household funds for gambling.
- Keep track of the time and money you spend.
- Use available deposit, loss, wagering or session controls where offered.
- Take a break or request account closure if gambling is no longer enjoyable or manageable.
- Do not chase losses or increase stakes to try to change an outcome.
- Seek independent support if gambling is causing concern for you or someone close to you.
You can ask for help with available safer gambling tools or request restrictions on your account through the support options shown on the website. Restrictions may take effect in accordance with the relevant process and may not be reversible immediately. You remain responsible for providing accurate information and for not attempting to avoid a restriction by opening or using another account.
Privacy and communications
Personal information is handled in accordance with the Koala Casino Privacy Policy and applicable Australian privacy requirements. Information may be collected and used to provide services, verify accounts, process transactions, manage risk, meet legal obligations, improve the website and communicate with you about your account. You should read the Privacy Policy for information about collection, use, disclosure, security and access rights.
You may receive service messages relating to your account, transactions, security or these terms. Where applicable, marketing communications may be managed through the available preferences or unsubscribe options. You are responsible for ensuring that the contact information associated with your account remains current.
5. Suspension, liability and general provisions
You may stop using the service at any time and may request account closure through the available account or support process. The operator may suspend or close an account where required by law, where verification cannot be completed, where the account is inactive, or where these terms or responsible gambling requirements may have been breached. Account closure does not remove rights or obligations that arose before closure.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those mandatory rights, the operator is not responsible for loss caused by your breach of these terms, misuse of the service, unsuitable equipment or events outside reasonable control. To the extent permitted by law, responsibility for indirect or consequential loss is limited or excluded.
These terms, together with any applicable game rules, promotional terms and referenced policies, describe the main conditions for using Koala Casino. If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.
Questions, complaints or requests about your account should be raised through the support method provided on the website. Include relevant account and transaction information, but do not send passwords or unnecessary sensitive information. Complaints will be reviewed in accordance with the operator's applicable procedures. These terms are governed by the laws and legal requirements that apply to the relevant service and your use of it.