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Betting Rules

These Betting Rules explain the general conditions that apply when you use betting and gaming services provided through Koala Casino. They are intended to help players understand how bets are placed, accepted, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gaming information before using the site.

Koala Casino operates under a Curaçao gaming licence and a Comoros AOFA licence (reference ALSI-202508036-FI1), with SSL encryption and a mandatory 1× deposit wager before any withdrawal is processed.

General betting conditions

By opening, accessing or using an account, you agree to follow these Betting Rules and any other conditions displayed on the Koala Casino website. Different games, betting products or promotions may have additional rules. Those rules will apply alongside these general provisions and will be available before or during the relevant activity where practicable.

You must be legally permitted to gamble in Australia and must use the service only from locations where online gambling is lawful. You are responsible for checking the laws that apply to you. Koala Casino may restrict access, decline a transaction or suspend an account where it considers that legal, regulatory, security or operational requirements may be affected.

An account may be used only by the person registered to it. You must provide information that is accurate, complete and current, and you must keep your login information secure. You must not allow another person to use your account, place bets on your behalf or attempt to operate more than one account where this is not permitted by the applicable terms.

  • You must meet the applicable minimum age requirement before placing a bet.
  • You must not use the service if you are self-excluded, restricted or otherwise prohibited from gambling.
  • You must not place bets using funds obtained unlawfully or on behalf of another person.
  • You must not attempt to interfere with the website, games, payment systems or security controls.
  • You must not use software, devices or methods designed to obtain an unfair advantage.

Koala Casino may carry out identity, age, payment method and source-of-funds checks. These checks may take place when an account is opened, before a withdrawal, during account activity or whenever verification is reasonably required. If requested information is not provided, the account or relevant transaction may be restricted while the review is completed.

Placing and accepting bets

Bets must be placed using the betting controls shown on the website. Before confirming a bet, check the selected game or event, stake, odds or displayed terms, and any other details presented to you. A bet is normally treated as submitted when you confirm it through the relevant button or function and it is recorded by the system.

A bet is not guaranteed to be accepted merely because it has been entered or appears temporarily on screen. Acceptance is subject to account status, available balance, applicable limits, technical checks and any other conditions that apply to the product. The transaction history or account display is the primary record of accepted bets.

You are responsible for checking that your bet has been recorded correctly. If a bet does not appear in your account history, do not assume that it was accepted. Contact the available support channel through the website and provide the relevant information, such as the approximate time, game or event and transaction reference if one is shown.

Errors, interruptions and unusual activity

If a technical, pricing, display or processing error affects a bet, Koala Casino may review the transaction and take reasonable corrective action. This may include voiding or adjusting a bet where the applicable terms allow it, correcting an obvious error or returning the stake. A bet will not be treated as settled solely because an incorrect display was visible for a period of time.

The website or a game may be unavailable, delayed or interrupted because of maintenance, telecommunications problems, software faults or other circumstances outside reasonable control. If an interruption affects a bet or game round, the relevant records and system data may be reviewed to determine the appropriate outcome. You should not repeatedly submit the same bet when a transaction appears delayed.

Attempts to manipulate a game, exploit a weakness, use multiple accounts improperly or create transactions that do not reflect genuine play may be treated as prohibited activity. Where permitted by applicable rules, related bets, winnings or transactions may be suspended while the matter is investigated.

Game outcomes and settlement

Game outcomes are determined by the rules and systems applicable to the relevant product. For games using random outcomes, results are generated by the approved game system or random number technology used for that game. For event-based betting, outcomes are settled according to the result and settlement rules displayed for the relevant market.

Once a result is available, accepted bets are settled in accordance with the applicable game or market rules. Those rules may explain how postponed, abandoned, cancelled, tied or otherwise unresolved events are handled. They may also specify what happens if a participant, market, game or competition changes after a bet has been placed.

Where more than one source of information is available, Koala Casino may use the result source or settlement method identified in the relevant rules. If information is incomplete or disputed, settlement may be delayed while the result is checked. A result may be corrected if reliable information later shows that an error occurred.

Displayed odds, balances, results and transaction details should be reviewed carefully. A visible balance or provisional result may change before final settlement. The final account record, together with the rules for the relevant product, will generally be used when reviewing a dispute.

Bets that cannot be settled normally

If a bet cannot be settled under the relevant rules, it may be cancelled, voided, returned or handled in another way stated for that product. The treatment can depend on the type of bet, the timing of the issue and whether part of a combined bet has already been settled. Review the specific rules shown before confirming a bet.

Some products may include minimum and maximum stake requirements, market restrictions, bet acceptance limits or other controls. These may differ between games, accounts, events and payment methods. Any applicable limit or restriction presented at the time of betting forms part of the conditions for that transaction.

Payments, complaints and responsible play

You should only deposit and play with money you can afford to lose. Available account funds may be used for eligible bets, subject to the conditions shown on the website. A deposit or payment may be delayed, declined or reviewed for security, verification, banking or compliance reasons. Payment methods must be used only by their authorised holder.

Withdrawals may be subject to account verification, transaction checks and any applicable conditions shown in the Terms and Conditions. Koala Casino may return funds through an appropriate payment method or request further information before processing a withdrawal. Never provide payment credentials or account access to another person.

If you believe a bet, result, payment or account record is incorrect, raise the issue through the support option available on the website as soon as possible. Include clear details of the matter and any relevant transaction reference. The review may consider system records, game data, account history, payment records and the rules that applied when the transaction was made.

If you are not satisfied with the outcome of a review, follow the complaints process set out in the applicable Terms and Conditions. Complaints should be made respectfully and should contain enough information for the matter to be investigated. Nothing in these rules removes any rights or protections that apply under Australian law.

Play within your limits

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you begin, and take regular breaks. Do not chase losses, gamble when upset or borrow money to play. Consider using the responsible gaming tools available through the website, which may include deposit controls, activity reminders, time-outs or self-exclusion options.

  1. Decide how much money and time you can spend before gambling.
  2. Stop playing when your planned limit has been reached.
  3. Keep gambling separate from essential household spending.
  4. Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
  5. Use self-exclusion or other account restrictions if you need a complete break.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. If you have questions about a specific bet, check the product rules and the current Terms and Conditions before proceeding.